Promise One
Free Estimate
No commitment. Tell us what you are seeing and we will give you a clear next step. If the issue needs an on-site look, we will say so before quoting the work.
No fine print
If pests come back between visits, so do we. Free.
The Rhino Promise is the simplest re-treat policy in Greater Houston pest control. Call the office, we send a technician, no invoice. As long as your quarterly plan is active, the promise holds for every covered pest on your service agreement.
Three Promises
Three promises that remove the risk of trying us.
Pest companies usually ask you to trust them before they have earned it. We do it the other way around — you risk nothing on the estimate, nothing on the response time, and nothing on the re-treat.
Promise Two
24-Hour Arrival
Most new estimate requests get a response within a day when scheduling allows. Pest activity compounds — a small ant trail today is a kitchen takeover next weekend. We move fast.
Promise Three
Free Return Visits
If a covered pest comes back between scheduled quarterly visits, so do we — free. Call the office, we send a tech, no invoice. That is the Rhino Promise.
What is covered
The scope, in plain English.
Free return visits cover any pest on your active plan's 8-step quarterly coverage list, on the same property, inside the 90-day window between scheduled services. Unlimited re-treats. No invoice.
| Covered by the Promise | Outside the Promise |
|---|---|
| Active Essential ($104+), Complete, or Home Protection quarterly plan in good standing | German roach specialty treatment — separate multi-treatment protocol |
| Any pest on the 8-step coverage list (ants, American roaches, spiders, wasps, silverfish, scorpions, ticks, fleas, more) | Mosquito Program ($65/mo) — has its own wet-yard callback policy |
| Same property, inside the 90-day window between scheduled visits | Rodent exclusion work — inspected and quoted separately as its own project |
| Unlimited free return visits — call the office, we send a tech, no bill | Termite treatment — per-property diagnosis, often referred out to a partner |
| Re-treat noted in the service report so the next quarterly visit can adjust the plan | New infestations introduced after service (used furniture, contaminated mulch) — Rhino still responds, quote-first |
How it works
What happens when you call.
- 1
You call the office.
Dial (346) 531-5117. Crosby, Gary, or Matt answers. Tell us what you are seeing and where. No script. No queue.
- 2
We schedule the return visit.
Within 24 hours when scheduling allows. Same crew that knows your property — not a rotating dispatcher. If the route is full, we tell you straight.
- 3
Technician treats the activity.
Targeted re-treatment for the pest that came back. The tech notes the return visit and root cause in your service report so the next quarterly visit can adjust the treatment plan.
- 4
No invoice. No paperwork.
No bill is generated. No deductible. If we spot a structural or environmental issue driving the recurrence — moisture, a missing weep cover, irrigation overspray — we flag it but do not bill for the diagnosis.
Why we do it this way
Most chains bill every truck roll. We do not.
When you fire a national chain and call us, you usually mention the same three things: no-shows, vague treatment notes, and re-treat charges that felt like nickel-and-diming. The re-treat bill is the worst of the three, because it punishes the customer for honesty — for telling the company a problem still exists.
We built Rhino around relationships, not service tickets. Gary's standing rule: if a covered pest comes back between visits, that is our problem to solve, not yours to pay for again. The technician learns your property over multiple quarters. The next visit is sharper because the last re-treat told us something. Nobody has to pretend everything is fine to avoid a bill.
It is the way local pest control is supposed to work. We just put it in writing.
— Gary Kirkowski, Founder
The Standard
Word-of-mouth worthy.
Gary has a name for the bar every Rhino visit has to clear: word-of-mouth worthy. Service so good that telling a neighbor about it happens naturally, without being asked.
The Rhino Promise is the guarantee. Word-of-mouth worthy is the standard that comes first, so the guarantee is rarely needed. Around here it means three things:
Care you can feel.
A technician who takes the time to understand your home and gives you a straight answer, even when the straight answer is that you don’t need a treatment today.
More than the ticket.
The wasp concern handled while we’re already on the roof. The extra look before we leave. The detail that was never on the work order.
A story worth telling.
Every visit should end with something worth repeating over the fence. When it does, we’ve done our job twice.
And on the rare visit that misses that bar, the Rhino Promise picks it up: if anything comes up between scheduled services, we come back at no charge. Yours to count on.
Questions
What customers ask about the promise.
How fast will you come back if pests return between visits?
Within 24 hours when scheduling allows. Call the office at (346) 531-5117, we schedule the return visit on the next available route. The Rhino Promise covers unlimited free re-treats inside the 90-day window between quarterly services.
Which plans include the Rhino Promise?
Every active quarterly residential plan — Essential ($104+), Complete, and Home Protection. Commercial accounts under active service agreement are covered on the same terms. The promise applies as long as your plan is in good standing.
Which pests are covered under the promise?
Any pest on your active plan’s 8-step quarterly coverage list — ants (sugar, fire, carpenter, crazy), American roaches, spiders, wasps, hornets, mud daubers, silverfish, centipedes, millipedes, earwigs, crickets, scorpions, ticks, and fleas.
What is outside the promise?
German roach specialty treatment, the $65/month Mosquito Program (has its own wet-yard callback policy), rodent exclusion work (quoted separately as its own project), and termite treatment (per-property diagnosis, often referred out). New infestations introduced after a visit — used furniture, contaminated mulch, a neighbor’s property — Rhino will still respond, but on a quote-first basis.
Does the re-treat cost anything?
No. No invoice. No paperwork. No deductible. The tech notes the return visit and root cause in the service report so the next quarterly visit can adjust the treatment plan. If recurring activity points to a structural or environmental issue (moisture, missing weep covers, drainage), we flag it but don’t bill for the diagnosis.
Why do most pest companies charge for re-treats?
Most chains bill per ticket. Every truck roll is a billing event. We built Rhino around relationships, not service tickets — Gary’s standing rule. If a pest comes back between visits, that’s our problem to solve, not yours to pay for again.
Get the free estimate. The Promise starts day one.
Quarterly residential service starts at $104 plus tax. Every active quarterly customer is backed by the Rhino Promise from the first visit on.