Privacy Policy

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address when you request a free estimate, schedule service, or contact us.
• Service Information: Details about your property, pest concerns, and service history.
• Payment Information: Billing details necessary to process payments for our services.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
• Communication Records: Records of phone calls, text messages, and emails exchanged with our team.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pest control services.
• Respond to your inquiries, free estimate requests, and service scheduling.
• Send appointment reminders, service updates, and follow-up communications.
• Process payments and maintain billing records.
• Send seasonal pest prevention tips and occasional promotional offers (you may opt out at any time).
• Analyze website usage to improve our online experience.
• Comply with legal obligations and protect our rights.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party companies that assist us in operating our business, such as payment processors, scheduling software (GorillaDesk), and CRM platforms.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets.

All third-party service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

• The right to request access to the personal information we have collected about you.
• The right to request deletion of your personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the sale of your personal information (we do not sell personal information).
• The right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us using the information at the bottom of this page.

Text Messages (SMS)

By providing your phone number and requesting a free estimate or scheduling service, you consent to receive text messages from Rhino Pest Protection related to your inquiry, appointment reminders, service updates, and follow-up communications. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Message frequency varies based on your account activity.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data through Google Analytics. You can control cookie settings through your browser preferences. Disabling cookies may limit some site functionality.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: